What role does a mediator have in a mediation process?

In a mediation process, the primary role of a mediator is to facilitate communication and understanding between the parties involved in a dispute. This includes helping to uncover underlying problems that led to the conflict. By doing so, the mediator enables both sides to express their concerns, needs, and interests, promoting a collaborative approach to resolving the issue.

The mediator listens actively to both parties and guides them in exploring their perspectives, which often reveals the root causes of the dispute. This understanding is crucial because it helps the parties move beyond the surface issues and work toward a resolution that addresses their underlying needs. A successful mediation often leads to a more sustainable agreement and can improve the relationship between the parties in the long term.

Other roles, like deciding settlement terms or determining guilt, fall outside the mediator’s responsibility. Mediation is not about assigning blame or making judgments; it focuses on fostering dialogue and problem-solving. Keeping investigative staff informed is not a function of mediation, as the mediator's role is to maintain confidentiality and encourage direct communication between the disputing parties.