In dealing with service issues, what approach should an FSO avoid?

An FSO, or Foreign Service Officer, should avoid complicating explanations with jargon because using complex terminology can create barriers to effective communication. When addressing service issues, clarity is paramount in ensuring that the audience fully understands the message being conveyed. Jargon may lead to confusion or misunderstandings, especially for those who might not be familiar with specific terms or technical language. Instead, clear and straightforward language fosters better understanding and encourages a more productive dialogue regarding service issues.

In contrast, using simple, clear language, encouraging feedback from the community, and acknowledging service limitations are all effective strategies that promote transparency, build trust, and enhance the overall service experience. These approaches help ensure that communication is accessible and that feedback can guide improvements in service delivery.