During a negotiation process, what is the purpose of a mediator?

In a negotiation process, the purpose of a mediator is to listen and help all parties communicate better. A mediator plays a crucial role in facilitating dialogue between conflicting parties, ensuring that everyone has the opportunity to express their views and concerns. This active listening fosters an environment where trust can be built, and misunderstandings can be clarified, enabling all parties to work toward a mutually agreeable solution.

The mediator does not impose their own solutions; rather, they guide the discussion and support parties in exploring potential resolutions collaboratively. By focusing on improving communication, the mediator helps to manage and de-escalate tensions, which is essential for successful negotiation outcomes. This approach empowers the disputing parties to feel heard and respected, often leading to more enduring and satisfactory resolutions.